My order arrived promptly, and the teas were excellent. Overall my experience with SBS was marvelous, and I would certainly do business with you again. It's excellent. The Bandi's Bangkok Blend is very flavorful. I love anything with coconut, and this really hits the spot. :) I can't help but wonder how it would taste with mint added. Maybe I'll try it.

Peace,
Ed in RI - May 2006

Thank you for the follow up. Fabulous customer service! I received my order on Thursday and am completely pleased. The teas are wonderful and nicely packaged. The fragrances are exotic and long lasting. You have a wonderful website and fantastic products. I very much look forward to doing business with you again in the future. Thank you for superb service and products, as well as the discount.

Have a wonderful day!

PS The VouDou Chai Tea is out of this world. It's not just good, it is HELLAGOOD!!! Even my 13 year old son loves it. I am certain to be shopping with SBS for a long time to come.

Thanks so much for everything. The additional discount with the follow up letter was extra generous! Very much appreciated.

Nemaste',
Tanya in DE - May 2006

Hi, I got my order today and wanted to say thanks for everything. The soaps and the perfume smelled great and I will be buying more of your tea very soon. I really loved the Sensual perfume, that was my favorite one that I got! I will definately order the full size later on.

Thanks very much for the coupon!

Nuri in TX - May 2006

I wore the Sweet Honey perfume today and got rave reviews from my 1st graders. They kept coming up and asking if they could have another sniff. I had to stop one little guy from trying to lick my arm. They said they like this smell almost as much as the "cocoa" (Chocolate Belgique). They are convinced that I have bathed in pure chocolate when I wear that one!

I have to say that I truly believe these scents put the students in a good frame of mind and help them behave better. They are a special needs class and I will stick with anything that gives me an edge. These perfumes are terrific aromatherapy aids, although some of the kids don't care for the Coconut. The Honey and the Chocolate are unanimously approved of, however.

Jaime in CA - May 2006

I love the Formosa Peach tea! I've always been a fan of Oolong tea & when we relocated to Utah from California I had a hard time finding it. I had to get my Dad in San Francisco to mail me some! I've finally found a place that sells Oolong here but its nothing special. I really enjoyed the whole ritual of putting the loose tea in the strainer of the cup & letting it steep. I've never tried using loose tea leaves before. The next thing I'm going to do is make the Iced Tea Antarctica. As I stated before the tea cup is lovely in all the beautiful shades of green. It looks like it should be an antique. My husband wanted to take it to work & I put my foot down! I'm keeping it my cupboard next to some bowls that a friend brought me from Japan.

Thanks again for sending me the replacement lid & the extra bag of tea!

Andrea in UT - May 2006

I just wanted to drop a note and say that it is rare to find a company (especially web based) that has such great customer service. The freebies and discounts are always a nice touch, and make me want to order again and again. Not to mention that your tea is fabulous.

I've always been a tea drinker, but have never had any tea a great as yours before. It's such a treat (especially the dessert teas) that I can drink it at night instead of that midnight snack I always crave. It has helped me lose 5 pounds, doing nothing more than enjoying tea. Yea!

I love the packaging, my teas look so nice lined up in my kitchen. Everyone who comes to my house hints for me to make them some tea. I gave a few dessert teas to my dad for his birthday and he loves them. Even my two year old can tell the difference. When she asked me for tea, I got out the storebought tea bags, and she stomped her foot and frowned. "No mama" she said "purple bag tea". The whole family is hooked.

Thanks,
Patricia in ID - May 2006

Thank you so much for asking about my recent order from you. It arrived in a most timely fashion.

Included in my order was your Raspberry Ice Tea. Oh my!!! I made a pitcher last night and know this will be my favorite ice tea all summer long! It explodes with delightful fresh raspberry flavor. SBS Teas has become my favorite source for teas!

Thank you and have a wonderful day!

Bright Blessings,
Patti in PA - April 2006

I've been pleased with the products and service received (three orders in the past four months), some very good products (especially the tea!) and great service. Thanks!

Sincerely,
Grace in NY - April 2006

I was once hooked on Coke and Dr. Pepper. I drank 3 to 4 cans of it a day. My weight was steadily increasing and I always felt sluggish and my hips were starting to hurt. I also was never able to be fully hydrated causing me to have frequent bladder infections and yeast infections.

I read some info that carbonated beverages leached calcium out of the bones to compensate for the additional magnesium contained in them. I knew my hip problems were due to my consumption of these beverages. After all, I was just 34 years old, I shouldn't be having hip problems!!

I started drinking SBS teas almost 3 years ago. I am happy to say I am about 40 pounds lighter now and my hips feel much better. If it wasn't for the delicious choices at SBS teas, I don't think I ever would have gotten off of carbonated beverages. I rarely drink any carbonated beverages at all now; only when I go to a restaurant or a friend's house and I don't think they taste as good as I used to! I have also since changed most of my eating habits and try to eat as healthily as I drink.

My drink of choice is SBS Green Tea Vanilla Moon. I sweeten it with stevia and drink it iced. I have a huge 32oz cup I keep filled all day and sip away to my heart's content. The added plus is I am never dehydrated now and even my skin looks better!

Donna in MI - April 2006

SBS Teas are quickly becoming my beverage of choice. Drinking a cup of Cinna Blast whenever I get a hankering for something sweet has all but eliminated my soda consumption. All hail the tea genie!

Jessica in TX - April 2006

How very thoughtful of you. Yes, I received the teapot bag today. It arrived quickly and in perfect condition! If you are able to stock different styles of these teapot bags in the future, do let me know. I buy them to give as gifts to my best friend who is a tea fanatic! I really appreciate the 15% off code as well. That will come in very handy as I do intend on returning for more business shortly.

Thank you again for the great service, and for following up on the order. That's what I call going the extra mile! :)

Take care Rachel, and enjoy your weekend...
Mikey in KS - April 2006

Thank-you so much for your follow-up letter. I had heard tales of your awesome teas and customer service, so glad the tales are TRUE!

I am a die hard coffee drinker, but doc felt it better that I switch to tea in the afternoon/evening. After talking to some fans of yours at the Va. Soapers gathering, I thought I would give the raves a try.

Needless to say, I am VERY IMPRESSED! Although it is taking a while for my pallet to be acclimate to tea versus coffee, it has been a nice experience thanks to your excellent products.

I am trying out all my goodies first and than sharing them with my co-workers (all of which are currently tea drinkers). They are chopping at the bit, so I will relent soon and let them share in the experience. I dare say you will have some more customers from northern Virginia soon. Of course you can count on me for many additional orders.

Thank you again for taking time to write, I do appreciate your concern over my satisfaction a great deal.

Take Care ~
Elizabeth in VA - April 2006

I've been meaning to email you, and it just slipped my mind. So sorry!

I just love my wonderful package, and I so appreciate the goodies you added to my box. Everything is great; the candles are so gorgeous. I even hate to burn them (but I have)! love the Kwan Lin candle! The fragrance is gorgeous. I'm sure I'll be ordering that one again.

Take good care, thanks for the wonderful products and the great service-- I'll be ordering again soon, I'm sure!

Best,
Wendy in MA - April 2006

You know, I was never really a big fan of warm tea, I was strictly an iced-tea girl (nothing wrong with that!) I found this site through a newsletter from a group, and I must say I totally love everything I've purchased! I never dreamed there were so many varieties of tea! I am really thankful to have found this site; I just love trying new things! I for sure wanna try the Weight Loss tea next! The Hepsabaugh is my all-time favourite...for now :)

Becca in TN - April 2006

Thanks so much! The order did arrive safely and I've already made another order (to use my birthday coupon). So far, love the instant chai and the aztec sipping chocolate, but haven't tried too many of the teas yet. My husband is trying to find a tea that fills his dessert cravings, something sweet and flavorful, so I ordered a bunch of samples that I thought he might like. But he's out of town and hasn't been able to try them yet. I tried Absolutely Fabulous yesterday and thought it was YUMMY!

I just got high-speed internet, but really appreciated your low bandwidth option when I was on dial-up (except I hated to miss the pics!).

I have to say that I haven't tried any of the herbs yet (haven't been cooking as much as i'd like recently...), but the blends look and smell wonderful. I look forward to making more orders, after we've had a chance to try all the fabulous samples I ordered last time!

cheers,
Calla in CO - April 2006

How kind of you to include a discount with your query follow-up. Rare, in these days...the follow-up & the discount. My order was shipped perfectly, and in a timely manner. As the youngsters would say...SNAPS! Most appreciated. I shall be placing another shortly. I loved the Absolutely Fabulous and will spend some time browsing. Oh yes, the Amazing Tea Brewer Set is quite a neat little doo dad. It is not my first, and have had one like it for quite some time. I was so pleased to see it on your site. Now I have a back-up. I can't wait to try the Health Tea Wand. A true innovation and convenience. A definite travel necessity. American innovation is amazing. Aside from the health benefits...tea has always been my sanctuary...a lovely place to go when all around you is hectic.

I immediately enjoyed that little milk chocolate treat included in the shipment. You Temptress you! The Caramel Creme Brulee is a decadent rich dessert when you don't dare have the real thing; and the English Breakfast, the dependable standby for sipping.

My compliments to you on your enlightening and comprehensive site. Oh, if only such were always the case.

Geri in CA - April 2006

Those Belgian Waffle cookies are heaven!! You really need to sell them by the box! My order arrived in perfect condition. I'm very happy with everything. I love your store

Diane in Canada - April 2006

I LOVE SBS! The site is user friendly, as are the people! I have not been let down once! SBS is the place to go for great feel good/taste good products! Rachel is a STAR!

Kristy in TX - April 2006

Thank you, everything arrived and I am enjoying all the teas. I am loving my tea. Oh it's helped me so much. I do plan to try your weight loss tea next. Can you believe I lost a single lb this week. Okay The Turkish Apple and Honey is postively the most incredible tea I have tried to date. It taste delicious. I was doing low carb for awhile. And that tea really helped with my fruit cravings and needing something sweet. I felt like I was almost drinking juice, it was so good and tasted so real. This tea is a winner in my book, I hope you keep it around for a long time. I'll be sure to order more very soon. Everything was delicious.

Cheryl in AZ - April 2006

My order arrived yesterday! It was everything I expected and will be ordering soon from you.

Thank you and have a great day!

Kande in NV - April 2006

Hi! I loved my order, Thank you! The teas are wonderful and everything was processed/shipped fast. My mother is coming over today for my daughters birthday party and I will have to fix her a cup. The day I got my order I was beginning to make an espresso so I ended up drinking the tea instead. I will be back to try different blends and most definitely when I need gifts. :)

I really like the Tiramisu! Thats usually what kind of espresso I make as we live close to a restaurant supply so I get the Torani (tm) syrup in that flavor. And it tastes exactly like it to me and to the real dessert also. But I would much rather start drinking more tea than so much coffee. Thanks again, you are awesome :)

Jennifer in WA - April 2006

I just wanted to send in a testimonial. I've ordered from you twice and I've loved everything I've received. I'm slowly 'taste testing' all your cocoas and have a new favorite with each order! But the thing I've been the most impressed with was my 'mystery sale' item...you send me a sample size chocolate raspberry rooibos tea. I love it! Totally guilt-free but oooooh so chocolatey! I've told family and friends about it. Now I'm going to have to work my way through your delicious rooibos teas. Looking forward to my next order!

Blessings!
Michaeleen in OH - April 2006

Scent By Spirit is my favorite online store. I have been ordering for a couple of years now and I have been extremely happy with all of my purchases and also with all of the new items that Rachel adds to the store frequently.

I love to browse her shop and anytime I have questions she is always very happy to help me. She even spent time with a “Secret Pal” of mine helping her pick out special gifts for me which were obviously tailored to me personally.

Stephanie in VA - April 2006

Thank you so much for all of your help with Stephanie's gifts! They were a huge hit, and she was surprised to say the least! It worked out beautifully, and I'm so grateful to you! I've decided to start trying tea, so between you and Steph, I'll need an education for sure! Thanks again, I couldn't have pulled it off without you!

Jennifer in VA - April 2006

Sorry I didn't respond sooner but we've been tramping all over the northeast and Canada for the past week.

I was planning to email you anyway to say how much I LOVE the Health Tea Wand™ Set.

It's the most awesome contraption. People NEED to know about this device! Everybody should have one!

Jamie in CA - April 2006

I intended to e-mail you yesterday. Both boxes arrived on Thursday. By yesterday, all were unpacked, the teapots and cups washed and put away. Everything is wonderful! I can't choose which piece I'm happiest with. The stainless steel teapot is soooo graceful-looking. And the saucers on the brown cat tea-for-ones make me smile every time I look at them.

I'm loving the Moroccan Mint. I used some one day, along with some English Breakfast tea, to make a pitcher of iced tea. It was wonderful!

Thanks so much for taking such good care of me,
Donna in TX - April 2006

Hello! Everything arrived in great condition today! Thanks so much for my birthday present! I was buying all the tea and brewer for a friends birthday, but I got a present too!

I LOVE the Passion Fruit Mango green tea! That is my new fav too! (Makes good Iced tea, too!)

Thanks!
Take care
LeeAnn in Utah - April 2006

Oooo, I love the Choc. Orange Truffle! My absolute favorite right now though is the Banana Carmel, its to die for! :) I have to tell you too, your tea's are just a god send for me. I have always been a terrible snacker and have been trying without success to shed some extra pounds before we try for a baby later this summer. For the last few days that I have been drinking your teas I have had no urges for chocolate or other snacks and I have already lost a few pounds!! And I have you to thank! I can't wait to use the coupon you graciously gave me to order more. I have to try some iced now too! You are more than welcome to put any of my comments on your site - what ever gets the word out about your wonderful tea!!!

Yours TRUELY! LOL :)
Shannon in WY - March 2006

Both parts of my order did arrive, and I'm very pleased with everything I've tried. :) I particularly enjoy Double Buzz and Bavarian Chocolate Cream for the office - the paper filters are really handy! Double Buzz keeps me awake and the Bavarian wards off the obnoxious post-lunch-break chocolate cravings I seem to get on an almost daily basis.

Thanks for checking up on me - fabulous customer service! And thanks for all the fun goodies that came with my package. I don't know how you knew dragon's blood was one of my favorite scents... I'm beginning to suspect you're a genie in real life too. ;)

I noticed you're based in Renton, and I was wondering if you had a storefront there. I live in Yakima and travel to Seattle quite often, and I'd love to drop by for a sniff sometime if you're open to the public. :)

Hollie in WA - March 2006

I just received the packet with the teas this morning. I have not tasted them all yet, but I could not wait to taste the honeybush tea, and it tasted wonderful.

And they came in delicate bags. I am very satisfied.

Thank you
Karin in Norway - March 2006

I got everything, and I love it! Thanks for the coupon, too! Your business is just the kind I love: small, owner-operated, and with a great variety! Don't worry, I'll be a repeat customer!!

Thanks
Pam in Ohio - March 2006

My order arrived promptly and was perfect! I was very pleased since one of the perfumes is a gift for a friend. My friend loved the gift! She had been admiring my perfume for quite some time, so it was a perfect fit! It's my favorite too! I receive so many wonderful comments from people whenever I were it.

Thank you for the additional coupon savings.

Hope you have a wonderful day.
J in Washington - March 2006

My order arrived safe, sound and delicious! I'm very satisfied with your products and service. I LOVE the Hepsabaugh Berry Tea! I love it equally hot or iced! I recommend you to everyone that I know that drinks tea.....thanks again!

Blessings,
Iris in WA - March 2006

I just love my oils that I ordered and the shipping was so fast, I couldn't believe it!!!

I LOVE the Vanilla Coconut!!! That will be on my next order!!!!

Everyone should know how great your customer service is!! I'll be ordering from ya soon! Take care!

Thank you so much!
Stephanie in CA - March 2006

Secret Sister (Red Hat) gift was a HUGE success!

Hello again Rachel! The gift was extremely popular, and several women have written to me saying they were going to order from you, after my secret sister posted your link on our forum. One friend seems to think that there was a link for me to get a "credit" if I referred others. I didn't think so, but thought I'd write and ask! :) Thank you again for such a wonderful job, and for making someone so happy (two someones!)

Hugs
Laura in TN - March 2006

Thank you so very much for those amazing quotes that you send to my mailbox everyday.

They are priceless and so darn inspiring!!!!!!!!

Love,
Denise in USA - March 2006

Now I've got to be honest with you. "Banana Caramel" just did NOT sound like my thing. But it was a bestseller, and came highly recommended, so at the last minute, I took a chance on it and tossed it into my cart. Guess what? Hands down, this is not only my fave so far, but my daughter's as well. We even tried brewing a second pot with the same batch of used tea and it was even sweeter and better the second time around. So glad I gave this one a shot!

Haven't tried 'em all yet, but believe me, I'm steadily working on it. Let's just say I'm staying really well hydrated these days. LOL My favorites are the rooibos and fruit teas. I ADORE them. And although I'm not a huge HOT black tea fan, I gotta say the flavors come alive over ice. Totally kickin'!

Audrey in MO - February 2006

SBS Teas are the best!

I recently had surgery and was stuck at home for a few weeks. It was so soothing to have my SBS Teas on hand. Each cup helped refresh my body and spirit. I want to thank everyone at SBS Teas for their consistently amazing teas and great customer service. You guys are awesome!!

Carly D in CA - February 2006

I received my last two orders a week or so ago and just have to tell you how wonderful everything is! The dragon teapot and tea-for-ones are just lovely! The Tea Reading cup is beautifully retro and, I'm sure, is truly a collector's item. And the Mexican Sipping Cocoa is completely decadent!

Since my last order included a Monkey Scratch, I've just used it today to order your last two Kitty tea-for-ones. I previously bought the matching full-size Kitty teapot and mugs and just love them!

I also bought the 48-oz stainless steel tea pot with infuser which will replace my ice tea maker which never works properly and is a total space hog on the kitchen counter. (It just went out the door for a charity pick-up.)

I've loved every single product I've gotten from you and have given many of your products as gifts. They're always greatly admired and appreciated.

Keep up the amazing work!

Donna in TX - February 2006

I have a new FAVORITE scent, the Sage Sweetgrass & Cedar perfume!!! LOVE, LOVE, LOVE the way it smells on me! I could inhale all day...lol

I even let some coworkers smell it and they LOVED it too, so I was wondering if you could make a pound of soap with it for me? If so, where do I put instructions on the order form so you know that I want some of this?

Also, I was having one of those days where I was going to the bathroom every hour and remembered how I just bought some of your Sweet Cranberry Compote tea and after having a cup of it my bladder finally relaxed. I remembered how Cranberry juice is good for bladder infections and such so I figured it would probably help in this case and it did.

Okay, let me know about the new fragrance I LOVE and how to get some in soap form :)

Dana in WA - February 2006

I got my order today, while at home during supper break from work and I immediately tried the Headache Diffuser Set. It reduced my headache pain instantly and has kept it off all night despite some stress I got at work today!

But, I can say that last night I slept very well and woke up only once, which is not usual since I had a slightly stressful day at work. I definitely give credit to Relaxation and Sleep Tea in helping me relax enough to enjoy sleeping :)

Also, I couldn't wait to try one of the new teas I got and I LOVE The Roobios Rain Forest tea! It smelled so wonderful that I had to try it out first and the first sip reminded me of a good glass of wine! I could feel myself sitting beside a fireplace, drinking a nice glass of wine except that it was this tea and THAT is actually better for me! LOL I enjoyed the tea with some new mini, plain donuts I got from the grocery store and they tasted perfect with it ;)

Thank you so much for everything! I can't wait to try the rest of my goodies.

Dana in WI - January 2006

I have been meaning to tell you and I keep forgetting! My cat Charity LOVES vanilla moon green tea. Every time I turn around she is trying to sneak a sip! One day I had some in a big tall fat cup and there was about 2" left of tea in the cup and she put her whole head in the cup to get to the tea at the bottom! lol I have never heard of a cat loving vanilla OR tea! It is only the vanilla moon green tea too. She snubs any other.

Charity in MI - January 2006