If you have additional questions, you are welcome to email us anytime at info@sbsteas.com

Ordering On Our Site

Q: How do I order a product?
A: If you would like to purchase the 1 oz size simply click the “Add to Cart” Button. If you would like to purchase a larger size, select your choice from the drop down box next to “Available Options”. You will see the different size options and prices.

Q: Do you accept Paypal payments for orders?
A: Yes! We are a Paypal Verified Vendor. But there is a very important change to our system with Paypal. When you check out you MUST click on the link in your Paypal session to finalize and return to our site. If you fail to do this, we will have your money, but not your order!

Q: Do I have to create an account and register to order?
A: Yes, in order to provide our customers with the best service and the most secure ordering online, you must register and create an account. This is standard for most online companies that you trust and work with today. Your information is covered in our privacy policy and we do not share this information or sell it.

Q: What are the benefits to registering as a customer?
A:

  • You only have to enter your personal information once, not every time you order
  • You can view your order process online anytime
  • You can view your past order history
  • You can leave product reviews
  • You are eligible for specials and other promotions not available to the general public
  • Our customer service department can answer your questions about your order quickly and efficiently
  • You can update your name, mailing address, email and other preferences
  • You will be able to manage features, such as gift certificates, wish lists and more.

Q: Can I place an order without registering.
A: No

Q: Is your site safe to use my credit card on?
A: Yes! Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. It is encrypted prior to transmission of data. We do NOT store your credit card information online.

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Ordering Info and Return Policies

All prices are in US Dollars. If you wish to pay by money order (no personal checks, no exceptions) please select that option in the shopping cart. All orders are through a secure server and or Paypal. Orders that are not paid within 10 days for shipment will be subjected to a 20% restocking fee. If your card is declined, we require payment within 10 days to avoid cancellation of your order. If you have placed this order during a sale and the sale has ended we reserve the right not to honor the sale prices.

If you opt to use Paypal to send an E-check or use a Postal Money Order, your order will not ship until the E-check clears or we receive the MO. Please note E-checks can take up to 5 business days to clear.

If one of those days happens to fall on a Federal Holiday (post office closed) we will ship on our next scheduled shipping day. This does not include wholesale orders.

Orders are downloaded once a day and then packed for shipping. We primarily use USPS (United States Postal Service) priority mail with delivery confirmation for all orders. Once we ship, your order should arrive in a few days. Expect about 2-5 days (give or take) for your order to arrive after we have shipped it.

We are currently using, Merchant Services and Paypal to capture and/or process credit card information. All of these 3rd party vendors utilize a Secure Socket Layer (SSL) Server to encrypt and send your information safely. SSL is a very secure system on the web. Most popular browsers support SSL. We recommend using the latest versions of Netscape or Microsoft Internet Explorer, If you are not using the latest version of Netscape or Explorer as your internet browser, please download a free version of either Netscape or Explorer and revisit us using one of these browsers.

Please feel free to email us with any questions you may have.

Return Policy

Due to the nature of our business, we cannot and do not accept returns on any merchandise. We are unable to re-sell body goods or teas etc. due to health department, local and federal regulations. If you are unsure about the product, please be sure to purchase a sample size before purchasing a large size or set. We offer sample sizes in most products or a small size at an affordable price.

Additionally, as with all bath or cosmetic items, please test on small area of skin if you have a known skin allergy or are sensitive to fragrances. Keep all bath products out of the eyes. Keep products away from children unless deemed appropriate for use of children. Do not use products for anything other than the purpose they were created for. We will not be held liable for misuse, allergic reactions or any injury suffered from the known or unknown and consenting use of our products. By purchasing products from www.sbsteas.com, you acknowledge this policy and release us from liability if such a situation should arise.

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Damaged shipments

For your protection, please do not sign for merchandise until you inspect for damage. We make every effort to prevent shipping damage, however, please keep the original shipping carton and take the following important steps if there appears to be shipping damage: We at SBS Teas are not liable for damages that occur in transit, this is the shipping carriers responsibility. We will not be held liable for damages due to USPS or UPS.

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Missing items:

Is there an item that we forgot to put in your order? Please contact us with your order number so that we may check into and rectify said situation. Upon verification, we will send you missing item (s) in another shipment. For accounting purposes we do not do partial refunds unless that item is out of stock. We will ship a new item to you as soon as we receive your order number. Sometimes we do ship partial orders in 2 containers. If this is the case it will indicate this with your partial packing slip. Please check your packing slip to verify if this is the case before contacting us for a
replacement.

When will my order ship?

Your in stock items will usually leave our studio within 1-2 business days. Not including weekends or holidays.

Currently shipments are sent out Monday – Saturday. We are closed Sunday. If you place your order on a shipping day it will be shipped on the next scheduled shipping day. This is subject to change with major holidays and at different times of the year.

Any major delays will be posted on our site. We reserve the right to adjust shipping times without prior notice.

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Back Orders / Availability

Can I change my order after I submit it?

SBS Teas does not guarantee availability of all products at all times. Our products are handcrafted in small batches. There may be instances where certain items are not available due to the season or other circumstances beyond our control. We reserve the right to adjust, modify and change our prices at anytime.

You may change or cancel your order within 24 hours of placing it. Cancelled orders will be charged a 35% re-stocking fee. Please email us at orders@sbsteas.com with your order number and the details of your order.

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Copyright / Legal Notice

Your use and access to all parts of the SBSteas.com website is subject to the following terms and conditions and all applicable laws. By viewing or using this website you agree to be bound by these terms, conditions and laws.

Website design provided by: Desiree Williams.
For technical problems incurring with-in the website please send an email to: Webmaster.

Previous recognition: Graphics by RedLime Web Development. Creative inspiration, concept and support by Clif Johnston and Rachel Smith. Artwork, additional graphics support and additional creative resource by Donna Franklin of Soapgraphics by Dovestudios 2004-2005.

Use

You may browse this website for personal entertainment and information only. SBS Teas grants to you a non-exclusive license (terminable by either you or SBS Teas at any time) to download one copy of this website on a single computer for your noncommercial or personal use only. Except as provided in the previous sentence, you may not use, distribute, modify, transmit, revise, reverse engineer, republish, post or create derivative works of the contents of this website without SBS Teas prior written permission.

Injury / Disclaimers

SBS Teas or any agent will not be held responsible for any injury due to the use of our products. You must agree to this before ordering our products. We comply with FDA standards for a safe product and fall within the guidelines for labeling our products. Persons with sensitivities / allergies to any listed products should not use the particular items. Should you develop a rash or allergy from use of our products discontinue use immediately. Also, certain products contain nuts and are made with equipment that comes into contact with nuts. We make no medical claims with our products and our products are to be accepted as is. Services and products are for entertainment purposes only. With the exception of our gourmet hand blended teas all products are for external use ONLY. Avoid contact with eyes.

Non-Confidential Use of Your Postings

Any communication or material you post or transmit to SBS Teas is, and will be treated as, non-confidential and non-proprietary. By transmitting or posting any communication or material to this website or its forums you agree that SBS Teas may use, including without limitation, reproduce, transmit, publish, broadcast or post, your communication for any purpose including and not limited to posting on our forum or letters to us via e-mail.

Restricted Material

You agree not to post or transmit any unlawful, threatening, libelous, defamatory, obscene, pornographic or profane material or any material that constitutes or encourages criminal conduct or that violates any law.

Trademarks

Unless otherwise noted in the contents of this website, all names, logos and marks appearing in this website are trademarks owned or used under license by SBSteas.com or its affiliates. Other trademarks are the property of the respective trademark’s owner. Unauthorized use of any trademark or content on this website is strictly prohibited.

Export Laws

SBS Teas makes no representations that the contents in this website will be available or appropriate in every jurisdiction in which this website may be accessed. You are responsible for compliance with any laws governing use of a website. United States export laws prohibit downloading, exporting or re-exporting certain types of software (a) into (or to a national of or resident of) any country to which the U.S. has placed an embargo, including without limitation, Cuba, Iran, Iraq, Libya, North Korea, Syria, or Yugoslavia;
(b) to any one on the U.S. Treasury Department’s Specially Designated Nationals list, or (c) the U.S. Commerce Department’s Table of Denial Orders;
provided further that if you download or use Material from this website, you represent and warrant that you are not a national or a resident of any such country under embargo by the United States nor a member of any such list or table.

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Contact Information / Privacy Policy

There is a contact page on this site for you to contact us via email if you have any further questions.

Privacy Policy

SBS Teas, Inc. completely respects your privacy and we do not share or sell your name, email address, or any of your other personal data to anyone else. Our only exception to this policy is with respect to incidents of fraud, non-payment for goods, or anything else constituting criminal or illegal activity, as required by local, state, federal and international authorities. We also reserve the right to refuse service to anyone. We collect personal information for the sole purpose of processing purchases and sending special offers on our products.

The information collected (name, billing address, phone number, e-mail address, credit card information) is used to process and ship your orders.

We will only call you if there is a question or problem processing your order.

Any special offers and promotions from SBS Teas will be sent via e-mail or postal mail. If you wish to opt-out of notifications you may send e-mail to info@sbsteas.com with the word “remove” in the subject line or you may use the automatic un-subscribe feature from our private mailing list software.

SBS Teas does not share any personal information with any third parties.

SBS Teas takes every precaution to protect your private information. When using our online order form it will ask for personal information (i.e. credit card numbers), the information you submit is protected with encryption software. SBS Teas, Inc. reserves the right, can and will modify our terms of service at anytime with out any notice.

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Our store is currently tested; no orders shall be fulfilled. Dismiss